Patron Protection Page
We are committed to making responsible gaming a priority and take this issue very seriously.
While many are able to gamble responsibly, there is a small portion of the population who can develop serious, sometimes uncontrollable gambling problems. This can affect persons of any age, income, gender or race at any time. To protect those who are vulnerable to gambling problems and others affected by their behavior, we have established policies and guidelines which deal with issues such as underage gambling and problem gambling as detailed on this page. We have additionally implemented employee education and training programs, and detailed written procedures, to help our employees identify and assist in managing these issues.
We offer a range of different options that can be used to manage your gaming activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gaming, or the option to exclude yourself from gaming for a period of time. All mentioned limits can be set in the various sections below when logged in.
Gambling Problem? Call
1-800-GAMBLER.
TOOLS TO MANAGE YOUR GAMING ACTIVITY
You can set deposit limits, spend limits, and time limits. Once established, any decrease to these limits will be effective immediately.
Any increase to these limits will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.
There are also a number of support organizations available in the section below which offer valuable information and advice across a range of areas.
Under Help & Support Organizations
DEPOSIT LIMIT
You can set a daily, weekly, or monthly deposit limit. You can set the amount you want to be able to deposit over a specific timeframe and submit your request. If valid, your deposit limit will instantly be applied to your account.
Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.
To enable your limit, click
here
WAGER LIMIT
Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to wager more than a specified amount during that period. To do so, simply enter the maximum amount you want to be able to wager over the specified timeframe and submit your request. If valid, your wager limit will be instantly applied to your account.
Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.
To enable your limit, click
here
MAXIMUM BET LIMIT
Should you wish, you can set a maximum bet limit which will prevent you from being able to wager more than a specified amount during each individual wager you make within a game. To do so, simply enter the maximum amount you want to be able to wager during each individual wager and submit your request. If valid, your maximum bet wager limit will be instantly applied to your account.
Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until 24 hours have passed since your request, and you will be required to return to the limits page to confirm the request for increase or removal after the 24 hours cool-off period.
To enable your limit, click
here
TIME LIMIT
Should you wish, you can set a limit on the number of hours per day that you will be able to play on this site. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on the site and submit your request. If valid, your time limit will be instantly applied to your account.
Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.
To enable your limit, click
here
TIMEOUT
Should you need a cooling-off period from gaming, you can choose our self-suspend action. Please be aware that the self-suspension has to be for a minimum of 72 hours and that during that time period you will not be able to log in. Please contact customer service should you want your funds returned during that period. The account will be automatically re-enabled after the period has gone by.
To enable your limit, click
here
CLOSE ACCOUNT
If you wish to close your account, please contact us
here.
SELF EXCLUSION
Self-exclusion means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.
More Information about Self-Exclusion
